Kidolia help section
What are the compatible smartphones ?
How to register?
I forgot my password !
What does "confirm my email" mean ?
What's a VIP parent?
How can I sponsor a friend?
How can I create another journal?
Can I download a journal?
How can I contact the Kidolia team?
- Where can I find the app?
You can download the iPhone app right here!
- What are the compatible smartphones ?
Kidolia is currently available on iPhone. Even though the application is optimized for iPhone 5, it also plays well with iPhone 4S models, 6 and 6+ models. iOS v8.4 (or later) is also required.
The Android version is expected soon. To be kept up to speed with the latest news, sign up for our newsletter !
- How can I create my account?
Creating an account has never been easier ! First of all, downloaded and launch the Kidolia mobile app. You can either login with your Facebook profile or by entering an email address and a password.
Choose this method if you already have a Facebook account and follow the instructions ... When you log into the app for the first time, a Kidolia account is created automatically with your Facebook profile. Remember to always sign-in with Facebook when you come back (you won't be able to sign in with the other method). Don't worry, nothing will ever be published to your Facebook wall without your explicit consent.
Enter your email address and a password (at least 6 characters). When you log into the app for the first time, a Kidolia account is created automatically with the email address you specified. Remember to always sign-in with your email and password when you come back (you won't be able to sign in with Facebook).
- I forgot my password!
If you forgot your password, you have a "Forgot password?" link just below the login form in the mobile app (The password reset function doesn't work for accounts that were created through Facebook). You can also use the following page to reset your password. Enter the email address you used to create your Kidolia account, submit the form and check your email inbox.
- What does "confirm my email" mean ?
When you create an account on Kidolia, you receive a welcome email that contains very useful information. On this occasion we ask you to "confirm" your email address, to make sure that you really have access to this address (this confirmation is not required if your account has been created through Facebook). To verify your address, simply click on the link in the welcome email. It is important for us to know that we can trust this email address to send you personal information !
- What's a VIP parent?
A VIP parent is a Very Important Parent! Being a Kidolia VIP gives you access to 4 extra features :
- Add up to 4 photos to your new notes (instead of 2 for standard users)
- Write up to 800 characters per note (instead of 150 for normal users)
- Set a past date for the note you are writing and place it at the right moment in time.
- Filter your journal by a specific category (eg. see only the "First times")
To become a VIP, you need to sponsor three friends.
- How can I sponsor a friend?
To sponsor a friend, go to the "Refer friends" section of the application. Select how you want to reach your friends (Facebook, Twitter, Email ...) and send your message! Remember to keep the sponsorship address contained in the message as it will allow your friends to find the application and register! The referral will only be validated once your friend has created his Kidolia account from the website and confirmed his email address.
- How can I create another journal?
To create a new journal, go to the application settings and click "Add new journal". You can create up to 5 journals per account (one for your nieces and nephews too!). You can also manage (rename, delete, download...) your journals in the app settings.
- Can I download a journal?
You can easily download the contents of a journal to your PC. Go to the application's settings and click "Download a journal". Choose the journal you want to retrieve and we will send you an email containing the download instructions. This email will bring you to a private download page. We advize you to download the contents of your journal on your PC or Mac to better organize your downloaded files.
- How can I contact the Kidolia team?
Nothing is more important than being listened to when you have a question or an idea. All the Kidolia team is at your disposal and your messages will not remain unanswered. In the application settings, select the "Let us know" menu item to send us an email! You can also use firstname.lastname@example.org at any time to reach us !